Why doesn't my Scorecard or guidance open in Acrolinx browser extensions?

Issue

Chrome or Firefox block Acrolinx Scorecards. 

Applies To

Product

Version

Acrolinx Sidebar14.3.1


Cause


If you use the Acrolinx Firefox add-on or Chrome extension and attempt to open the Acrolinx Scorecard and writing guidance from the Sidebar, your pop-up blocker may block access in your browser. If your browser blocks pop-up windows, then the Acrolinx Scorecard or guidance information won't open.





Solution

If you see a warning message that Firefox or Chrome prevented this site from opening a pop-up window, then you must allow access for the web pages on which you’re using Acrolinx.