Why can't I run a check with the Content Analyzer and instead receive the message 'Something went wrong'?


Content Analyzer shows an error message "Something went wrong but we couldn't identify the cause".



Content AnalyzerClassic 1.3


If you're attempting to run a check using the Content Analyzer and you encounter a message like this:

It could be that when you look at 'Details' you see something like:

The token was expected to have 3 parts, but got 1.


In this scenario, you need to make sure you’ve signed in to your Core Platform successfully from the Content Analyzer.

Open the Content Analyzer and follow these steps:

  1. File > Preferences > sign in
  2. After signing in successfully, try running the check again.