If you've previously hosted a Core Platform onsite, but you've chosen to move to an Acrolinx Private Cloud hosted solution, you probably have a few questions.
How Long Does Migration Take?
Once we’ve configured your Acrolinx Private Cloud and received your data, migration usually takes about a week. It typically goes in four steps:
- Migrate all configuration and user data (1 day).
- Migrate all terminology (1 day).
- Migrate all reporting data (1 day).
- Testing (1 day)
- (Optional) PingFederate configuration/testing (5-10 days)
What Do We Migrate?
- All custom settings
- All users
- All terminology
- All reporting data
The only difference from your current onsite Acrolinx instance, and your Acrolinx Private Cloud hosted instance will be the URL you use to access the Core Platform. All other settings and data will be available.
What Do We Need to Start Migration?
We need your Core Platform data. Sometimes these files can be quite large, therefore we require you to either use our file sharing service called Hightail. If you can’t use Hightail for security reasons, you’ll need to provide an alternative method for us to receive the files.
What Exact Files Do We Need?
In order for Acrolinx Support to migrate your current Core Platform data to the cloud hosted solution, we typically require three important files:
A Support Package from your Core PlatformNavigate to Dashboard > Maintenance > then click 'Create Support Package'. Click the generated link to download the file and send it to Acrolinx Support.
A Terminology Backup from your Core PlatformNavigate to Dashboard > Terminology > Import and Export > Database Backups then click 'Create New Backup'. Click the generated link to download the file and send it to Acrolinx Support.
An Analytics Backup from your Core PlatformNavigate to Dashboard > Analytics > Administration > Database Backups then click 'Create New Backup'. Click the generated link to download the file and send it to Acrolinx Support.
Will There Be a Seamless Migration from My Onsite Core Platform to an Acrolinx Private Cloud?
Absolutely. Acrolinx Support can coordinate with you to make the final migration steps occur over the weekend. This means they’ll request an Analytics Backup as late as possible in order to minimize any checking data loss.
What Else Do I Need to Know?
If you’re using a Core Platform that has configurations directly in the installation directory, it may be the case that we’ll require a zipped up copy of your Acrolinx installation directory. Acrolinx Support will discuss this directly with you if they identify an issue.