Request, Install, and Review Your License File

Using the License Section

You can perform the following actions in the license section:

  • View details about the current license.
  • Request a new license.
  • Install a new license.

When you click the License menu item in the left-hand navigation menu, an overview page appears which displays basic information about the license. To view more detailed information about the licensed features, see below.

The title that appears on all pages of the license section corresponds to your edition of Acrolinx (for more information about license editions, contact your Acrolinx project consultant). If you have no license installed, the title Acrolinx Provisional License appears.

The following tables describe the information displayed on the overview page of the license section:

Licensing Status

Licensing Status

The current state of the license. The licensing status can have the following values:

  • No license
    There’s no license file installed.

  • Installed/OK
    The license file is installed.

  • License installed/expired
    The license file is installed but it has exceeded the expiration date.

  • License installed/fatal violation
    The license state has been corrupted or there’s a problem with the license authentication.

  • License installed/deactivated
    The license file is installed but has been deactivated.

  • Legacy license installed
    A license for an earlier version of the server has been installed.

License Information

License IDA unique identifier for the license
Company NameThe name of the company to whom the license is issued.
Server IDA unique ID for the Core Platform, which is generated based on the license and the user database.
Expiration DateThe expiration date that is configured in the license.
Activated LanguagesThe languages that Acrolinx can check according to the license.

Understanding the License Details

The license details contain information about the features and modules that are activated in your edition of Acrolinx.

Licensed Modules

The Licensed Modules section lists the Core Platform modules that are enabled in your license. Some modules have extra parameters that control how many users can access a specific feature.

The Checking and Term Browser modules both have extra parameters, which are explained in the following table.

Checking ModuleNamed user licensesThe maximum number of licensed named users.
Checking ModuleAvailable named user licensesThe current number of unused named user licenses.
Term BrowserMaximum Concurrent SessionsThe maximum number of concurrent users who can access the Acrolinx Term Browser.

Licensed Integrations

The Licensed Integrations section lists the Acrolinx Integrations that are enabled in your license. Integrations can be enabled individually or as legacy plug-ins.

About Legacy Plug-ins

Acrolinx Integrations that have the version 1.3 or earlier are regarded as legacy plug-ins and are enabled as a group.

If legacy plug-ins are enabled in your license, you can use any integration with the version 1.3 or earlier to connect to the Acrolinx Core Platform.

If legacy plug-ins are not enabled in your license, you must use an integration that has the version 1.4 or later to connect to the Acrolinx Core Platform.

About Individually Licensed Integrations

Integrations that have the version 1.4 or later are enabled individually.

For example, to use the 1.4 version of the Acrolinx Integration for Arbortext Editor, the integration name must appear in the licensed integrations list.

Integration Concurrent Sessions

Depending on your license, you may also see parameter maximum concurrent sessions underneath a listed integration in the Licensed Integrations section.

This parameter controls how many users can check with a certain integration at the same time.

Requesting a New License

To request and install a new license, follow these steps:

  1. Navigate to License > Request
  2. In the License Request section, do the following:
    • Type your Acrolinx order number and your e-mail address, select the appropriate purpose for the request, and click Request License By E-mail.

      An e-mail message containing the essential ordering information is automatically created as a draft in your default e-mail program.


    • Send your order number to in an e-mail.

      Your order number is a three or four-digit number that your Acrolinx project consultant should provide to you. If you already have a license installed, the license request page displays the order number that is defined in your current license. If your order number hasn’t changed, re-enter the currently licensed order number into the Order number field.

      The order number is necessary for the Acrolinx licensing team to generate a license. If you don’t have an order number, please request one from your Acrolinx project consultant.

Installing a New License

After you’ve received a license from the Acrolinx licensing team, you can upload and install your license in the Dashboard.

To install a new license, follow these steps:

  1. When you receive the acrolinx.license file from Acrolinx by e-mail, navigate to License > Install, and click Upload

    Save a copy of the acrolinx.license where you can access it for future installations or reinstallations.
  2. Restart the core server to load the license.

    The license is installed to the directory %ACROLINX_CONFIGURATION_ROOT%\server\bin\

About the Trial License

If you start the Acrolinx Core Platform without a license installed, you can use it for one hour to perform testing. During this time, the Core Platform runs under a trial license.

The trial license comes with the checking module enabled, including the ability to check with all integrations and languages. You can only use the admin account, and can only work with one access point.

After one hour, you have two options:

  • Restart the Core Platform
  • Wait for the final license