Acrolinx sunsets development and technical support on older products. This allows us to focus our resources and ensure that our current products and services are optimal.

Technical Support

Acrolinx provides technical support for the latest versions and the versions immediately preceding them. Learn more about our support policy in the Knowledge Base.

Exception

One exception to the sunset policy is when customers with a discontinued version upgrade to a current version. To assist these customers, support for the older version is available.

When a version is sunsetted or retired, Acrolinx will inform you via the customer newsletter.

Since we regularly update this sunset policy page, come back to visit it often to note any new information.

Core Platform

Core Platform updates are distributed as Acrolinx Private Cloud, Standard Stack, or Classic. Here's a full list of Acrolinx Core Platform Releases.

Looking for information on Classic releases? Visit the Product Sunset Policy page for Classic.

Standard Stack Support

Acrolinx supports Standard Stack updates for 18 months after release date, excluding maintenance releases.

Currently, we support the following Standard Stack versions:

Version	Release Date	Support Ends
2021.07	12 July 2021	12 January 2022
2021.05	27 May 2021	27 November 2022
2020.11	16 November 2020	16 May 2022
2020.09	10 September 2020	10 March 2022
2020.06	2 June 2020	2 December 2021
2020.03	10 March 2020	10 September 2021

If you can’t find your Standard Stack version in the table above, it's no longer supported.

Think you're ready for an upgrade? Contact our support team to learn more about the latest version.

Integrations

Support for integrations isn’t an exact science. If we offer an update path to a newer Acrolinx Integration for your editor, we require you to update to that version. Check the Compatibility Guide to see if we support your editor version. Since we've introduced the Sidebar Integrations, we've stopped adding new features to the Classic Integrations.

Sunset Products, Features, and Technologies

You can get an overview of sunsetted products and features in the following tables. To get the most out of Acrolinx, take a look at the recommended update path.

Products

Product	Removed In or On	Update Path
Classic API (checking service v5 and v6)	30 June 2020	Acrolinx API v1 (Acrolinx 2018.12) Sidebar SDK or Command Line Interface (CLI)
Classic Integrations (Classic API)	30 June 2020	Sidebar Integrations
Help Center Classic Integrations and Classic API Acrolinx Core Platform 5.3 and older		Acrolinx Documentation (docs.acrolinx.com) Sidebar and Platform API Integrations Acrolinx Core Platform 5.3 and later
Safari Integration	2019.10	We recommend the Chrome, Firefox, or Microsoft Edge integrations
Command Line Checker (Classic API)	March 2019	Command Line Interface (Acrolinx APIv1)
SonarQube Plug-in (Classic API)	March 2019	Command Line Interface (Acrolinx APIv1) + Sample Code for SonarQube
Content Analyzer version 1.x	31 January 2019	Content Analyzer 2019 (Acrolinx 2018.12)
Desktop Checker bundled with Mac integration	1.7 (February 2018)	Cross-platform Sidebar Desktop Checker.
Word Sidebar Integration versions 1.0-1.5	November 2017	Now, bundled as Office for Windows. Update to version 1.2 (Word and PowerPoint) or later
Classic Integration CKEditor and TinyMCE	November 2017	JavaScript Sidebar SDK (see GitHub project)
Classic Integration SDKs - Windows, Java, and Web	November 2017	Sidebar SDK (see GitHub project)
Version 13.x Sidebar	5.2	Version 14.x Sidebar
Cloud Sidebar (last release version 14.3.x)	March 2017	Sidebar start page
SOAP API (checking service)	5.1	Sidebar SDK or Acrolinx Command Line Interface ~~(Classic API)~~
Batch Checker	November 2016	Content Analyzer
2.x Classic Integrations (SOAP-based)	November 2016	Newer versions of Classic Integrations or Sidebar Integrations
Command Line Client (SOAP)	November 2016	Acrolinx Command Line Interface (Classic API)

Features

Feature	Removed In or On	Update Path
Guidance Settings Guidelines Tone of Voice Term Sets Checking Profiles Guidance Profiles	2022.02	We’ll replace these Guidance Settings with Targets. Instead of setting Checking Profiles (called Guidance Profiles in the Sidebar) for different content types, you'll set Targets. You can create and edit Targets and assign them to writers in the new Targets section of the Acrolinx Dashboard. Content Profiles aren't going anywhere. You'll still find them in the Guidance Settings section of the Dashboard.
Dashboard > Servers Core Server page Analytics Server page	2021.07	If you're a Cloud customer, the Core Server and Analytics Server details pages are no longer available in your Dashboard. However, administrators can still restart both of these servers from the Servers page. Looking for detailed information about the core server and Analytics server? Take a look at the platform logs. For Standard Stack, only the built-in user "admin" can still access the Core Server and Analytics Server pages.
Dashboard > Maintenance Configuration Properties Performance Monitoring Logs	2021.05	The Configuration Properties section is no longer part of the Dashboard UI. If you're a Cloud customer, reach out to Acrolinx Support to make special configurations. Standard Stack users can still change configuration properties settings manually through the overlay. We've removed the little-used Performance Monitoring and Logs sections.
Dashboard > Servers Server ID column Stop all servers and Stop server buttons	2021.05	The Server ID column isn’t needed anymore and was removed from the overview of servers table. The Stop all servers and Stop server buttons in the UI are no longer available. If you're a Standard Stack user, you can stop and start the Core Platform via the command line.
Secure your Acrolinx URL with HTTPS	30 June 2020	We recommend instead that you secure communication via TLS as a standard security measure.
Term Harvesting report	2019.12 2019.10.2	We've replaced Term Harvesting with Term Discovery. Discover new terms using the Terminology Tab in the Sidebar, and view discovered terms in the Term Discovery dashboard.
Change the location where Scorecards are saved	2019.09	As part of increased security, we don't store Scorecards to disk at all anymore. This means you won't need to change the directory that your Scorecards are saved to.
`privacy.secureReportDownloads` property	2019.07	We've replaced this feature with the new Secure Access to Scorecards feature. This property is relevant if you still need to access Scorecards that you've stored on disk. See Secure Scorecard and Resource Access for setting the property.
SEO checking / SEO server (no longer installed by default in 5.1)	5.6	Findability (Sidebar only)
Annotated Report for inserting issue highlights in a custom editor integration	5.5	Sidebar SDK for custom integration
Locally Stored Scorecards	5.6	If you previously used the locally stored Scorecards, as of Acrolinx 5.2 you should use anonymous checking. The feature "locally stored Scorecards" is no longer available in Acrolinx 5.6.
Classic Integration Web Checker	November 2017	Sidebar SDK (see GitHub project)
Aggregated Report	5.3	Content Analysis Dashboard* The Content Analyzer and Classic Integrations with batch checking will open the new Content Analysis Dashboard. *requires reporting database
Status score or Checking score	5.3	Checking score is no longer available in Scorecards, embedded checking results, or in analytics. You can use the Acrolinx Score (between 0 and 100).
Analytics Reports based on Jasper	5.2	Analytics Dashboards based on JReport
Locally Stored Scorecards	5.2	Locally stored Scorecards don’t protect all user data. You can use anonymous checking instead.
Self-signed SSL certificates	March 2017	Update to a valid certificate issued by a trusted authority

Technologies

Technology	Removed In or On	Update Path
Safari 12	2021.03	We recommend Safari 14.
Internet Explorer 11.x	2021.02	We recommend Safari 14, Google Chrome 76 or later, Mozilla Firefox 68 or later, or Microsoft Edge (EdgeHTML 14).
Oracle Databases 11.2 and 12.2	1 December 2020	We'll support Oracle Database 19c as of 2020.09.
Windows Support for Core Platform	30 September 2020	Migrate to Acrolinx Private Cloud
Microsoft SQL Server Database	30 September 2020	PostgreSQL recommended
MySQL Database	30 September 2020	PostgreSQL recommended
Oracle Java Development Kit 8	30 September 2020	We recommend OpenJDK 8 64-bit.
Red Hat Enterprise Linux 6	2020.06	Red Hat Enterprise Linux 7
Oracle Enterprise Linux 6 (x64)	March 2019	We recommend Red Hat Enterprise Linux.
AIX on 64-bit PowerPCs	March 2019	We recommend Red Hat Enterprise Linux.
DB2 Database	2018.11	PostgreSQL recommended, or any other supported database.
Solaris 8	5.0	We used to support Solaris 8. Solaris 8 is end of life. We won’t support newer Solaris versions. We recommend migrating to Red Hat Enterprise Linux.