Acrolinx sunsets development and technical support on older products so we can focus our resources and ensure our current products and services are optimal.

Technical Support

Acrolinx provides technical support for the latest versions and the versions immediately preceding them. Learn more about our support policy in the Knowledge Base.

Exception

One exception to the sunset policy is when customers with a discontinued version upgrade to a current version. To assist these customers, support for the older version is available.

When a version is sunsetted or retired, Acrolinx will inform you via the customer newsletter.

Since we regularly update this sunset policy page, come back to visit it often to note any new information.

Core Platform

Core Platform updates are distributed as Acrolinx Private Cloud, Standard Stack, or On-Premise. Here's a full list of Acrolinx Core Platform Releases.

Standard Stack and On-Premise updates are supported for 18 months after release date, excluding maintenance releases.

Currently, we support the following versions:

Version	Release Date	Support Ends
2019.11	25 October 2019	25 April 2021
2019.10	27 September 2019	27 March 2021
2019.08	16 August 2019	16 February 2021
2019.05	9 May 2019	9 November 2020
2018.12	21 December 2018	21 June 2020
5.5.x	19 July 2018	19 January 2020

Here are the Core Platform versions that we no longer support:

Version	Release Date	Support Ended
5.4.x	20 April 2018	20 October 2019
5.3.x	30 November 2017	31 May 2019

If you're using an older version of the Core Platform, please contact our support team to upgrade.

Integrations

Support for integrations isn’t an exact science. If we offer an update path to a newer Acrolinx Integration for your editor, we require you to update to that version. Check the Compatibility Guide to see if we support your editor version. Since we've introduced the Sidebar Integrations, we've stopped adding new features to the Classic Integrations.

Sunset Products, Features, and Technologies

Product	Removed In or On	Update Path
Classic API (checking service v5 and v6)	June 30, 2020	Acrolinx API v1 (Acrolinx 2018.12) Sidebar SDK or Command Line Interface (CLI)
Classic Integrations (Classic API)	June 30, 2020	Sidebar Integrations
Help Center Classic Integrations and Classic API Acrolinx Core Platform 5.3 and older		Acrolinx Documentation (docs.acrolinx.com) Sidebar and Platform API Integrations Acrolinx Core Platform 5.3 and later
Command Line Checker (Classic API)	March 2019	Command Line Interface (Acrolinx APIv1)
SonarQube Plug-in (Classic API)	March 2019	Command Line Interface (Acrolinx APIv1) + Sample Code for SonarQube
Content Analyzer version 1.x	January 31, 2019	Content Analyzer 2019 (Acrolinx 2018.12)
Desktop Checker bundled with Mac integration	1.7 (February 2018)	Cross-platform Sidebar Desktop Checker.
Word Sidebar Integration versions 1.0-1.5	November 2017	Now bundled as Office for Windows. Update to version 1.2 (Word and PowerPoint) or later
Classic Integration CKEditor and TinyMCE	November 2017	JavaScript Sidebar SDK (see GitHub project)
Classic Integration SDKs - Windows, Java, and Web	November 2017	Sidebar SDK (see GitHub project)
Version 13.x Sidebar	5.2	Version 14.x Sidebar
Cloud Sidebar (last release version 14.3.x)	March 2017	Sidebar start page
SOAP API (checking service)	5.1	Sidebar SDK or Command Line Checker ~~(Classic API)~~
Batch Checker	November 2016	Content Analyzer
2.x Classic Integrations (SOAP-based)	November 2016	Newer versions of Classic Integrations or Sidebar Integrations
Command Line Client (SOAP)	November 2016	Command Line Checker (Classic API)

Feature	Removed In or On	Update Path
Change the location where Scorecards are saved	2019.09	As part of increased security we don't store Scorecards to disk at all anymore. This means you won't need to change the directory that your Scorecards are saved to.
`privacy.secureReportDownloads` property	2019.07	We've replaced this feature with the new Secure Access to Scorecards feature. This property is relevant if you still need to access Scorecards that you've stored on disk. See Secure Scorecard and Resource Access for setting the property.
SEO checking / SEO server (no longer installed by default in 5.1)	5.6	Findability (Sidebar only)
Annotated Report for inserting issue flags in a custom editor integration	5.5	Sidebar SDK for custom integration
Locally Stored Scorecards	5.6	If you previously used the locally stored Scorecards, as of Acrolinx 5.2 you should use anonymous checking. The feature "locally stored Scorecards" is no longer available in Acrolinx 5.6.
Classic Integration Web Checker	November 2017	Sidebar SDK (see GitHub project)
Aggregated Report	5.3	Content Analysis Dashboard* The Content Analyzer and Classic Integrations with batch checking will open the new Content Analysis Dashboard. *requires reporting database
Status score or Checking score	5.3	Checking score is no longer available in Scorecards, embedded checking results, or in analytics. Please use the Acrolinx Score (between 0 and 100).
Analytics Reports based on Jasper	5.2	Analytics Dashboards based on JReport
Locally Stored Scorecards	5.2	Locally stored Scorecards don’t protect all user data. Please use anonymous checking.
Self-signed SSL certificates	March 2017	Update to a valid certificate issued by a trusted authority

Technology	Removed In or On	Update Path
Windows Support for Core Platform	June 30, 2020	Migrate to Acrolinx Private Cloud
Microsoft SQL Server Database	June 30, 2020	PostgreSQL recommended
MySQL Database	June 30, 2020	PostgreSQL recommended
Oracle Enterprise Linux 6 (x64)	March 2019	We recommend Red Hat Enterprise Linux.
AIX on 64-bit PowerPCs	March 2019	We recommend Red Hat Enterprise Linux.
DB2 Database	2018.11	PostgreSQL recommended, or any other supported database.
Solaris 8	5.0	We used to support Solaris 8. Solaris 8 is end of life. We won’t support newer Solaris versions. We recommend migrating to Red Hat Enterprise Linux.