Product Sunset Policy
Acrolinx sunsets development and technical support on older products. This allows us to focus our resources and ensure that our current products and services are optimal.
Technical Support
Acrolinx provides technical support for the latest versions and the versions immediately preceding them. Learn more about our support policy in the Knowledge Base.
Exception
One exception to the sunset policy is when customers with a discontinued version upgrade to a current version. To assist these customers, support for the older version is available.
When a version is sunsetted or retired, Acrolinx will inform you via the customer newsletter.
Since we regularly update this sunset policy page, come back to visit it often to note any new information.
Core Platform
Core Platform updates are distributed as Acrolinx Private Cloud, Standard Stack, or Classic. Here's a full list of Acrolinx Core Platform Releases.
Standard Stack updates are supported for 18 months after release date, excluding maintenance releases.
Currently, we support the following Standard Stack versions:
| Version | Release Date | Support Ends |
|---|---|---|
| 2020.11 | 16 November 2020 | 16 May 2022 |
| 2020.09 | 10 September 2020 | 10 March 2022 |
| 2020.06 | 2 June 2020 | 2 December 2021 |
| 2020.03 | 10 March 2020 | 10 September 2021 |
| 2019.11 | 25 October 2019 | 25 April 2021 |
Here are the Core Platform versions that we no longer support:
| Version | Release Date | Support Ended |
|---|---|---|
| 2019.10 | 27 September 2019 | 27 March 2021 |
| 2019.08 | 16 August 2019 | 16 February 2021 |
2018.12 | 21 December 2018 | 21 June 2020 |
5.5.x | 19 July 2018 | 19 January 2020 |
5.4.x | 20 April 2018 | 20 October 2019 |
5.3.x | 30 November 2017 | 31 May 2019 |
If you're using an older version of the Core Platform, please contact our support team to upgrade.
Integrations
Support for integrations isn’t an exact science. If we offer an update path to a newer Acrolinx Integration for your editor, we require you to update to that version. Check the Compatibility Guide to see if we support your editor version. Since we've introduced the Sidebar Integrations, we've stopped adding new features to the Classic Integrations.
Sunset Products, Features, and Technologies
| Product | Removed In or On | Update Path |
|---|---|---|
| Classic API (checking service v5 and v6) | 30 June 2020 | Acrolinx API v1 (Acrolinx 2018.12) Sidebar SDK or Command Line Interface (CLI) |
| Classic Integrations (Classic API) | 30 June 2020 | Sidebar Integrations |
Help Center
| Acrolinx Documentation (docs.acrolinx.com)
| |
| Safari Integration | 2019.10 | We recommend the Chrome, Firefox, or Microsoft Edge integrations |
| Command Line Checker (Classic API) | March 2019 | Command Line Interface (Acrolinx APIv1) |
SonarQube Plug-in (Classic API) | March 2019 | Command Line Interface (Acrolinx APIv1) + Sample Code for SonarQube |
| Content Analyzer version 1.x | 31 January 2019 | Content Analyzer 2019 (Acrolinx 2018.12) |
| Desktop Checker bundled with Mac integration | 1.7 (February 2018) | Cross-platform Sidebar Desktop Checker. |
| Word Sidebar Integration versions 1.0-1.5 | November 2017 | Now bundled as Office for Windows. Update to version 1.2 (Word and PowerPoint) or later |
| Classic Integration CKEditor and TinyMCE | November 2017 | JavaScript Sidebar SDK (see GitHub project) |
| Classic Integration SDKs - Windows, Java, and Web | November 2017 | Sidebar SDK (see GitHub project) |
| Version 13.x Sidebar | 5.2 | Version 14.x Sidebar |
| Cloud Sidebar (last release version 14.3.x) | March 2017 | Sidebar start page |
| SOAP API (checking service) | 5.1 | Sidebar SDK or Acrolinx Command Line Interface |
| Batch Checker | November 2016 | Content Analyzer |
| 2.x Classic Integrations (SOAP-based) | November 2016 | Newer versions of Classic Integrations or Sidebar Integrations |
| Command Line Client (SOAP) | November 2016 | Acrolinx Command Line Interface (Classic API) |
| Feature | Removed In or On | Update Path |
|---|---|---|
Guidance Settings
| 2021.09 | We’ll replace these Guidance Settings with Targets. Instead of setting Checking Profiles (called Guidance Profiles in the Sidebar) for different content types, you'll set Targets. You can create and edit Targets and assign them to writers in the new Targets section of the Acrolinx Dashboard. Content Profiles aren't going anywhere. You'll still find them in the Guidance Settings section of the Dashboard. |
| Secure your Acrolinx URL with HTTPS | 30 June 2020 | We recommend instead that you run Acrolinx behind a reverse proxy as a standard security measure. |
| Term Harvesting report | 2019.12 2019.10.2 | We've replaced Term Harvesting with Term Discovery. Discover new terms using the Terminology Tab in the Sidebar, and view discovered terms in the Term Discovery dashboard. |
| Change the location where Scorecards are saved | 2019.09 | As part of increased security, we don't store Scorecards to disk at all anymore. This means you won't need to change the directory that your Scorecards are saved to. |
privacy.secureReportDownloads property | 2019.07 | We've replaced this feature with the new Secure Access to Scorecards feature. This property is relevant if you still need to access Scorecards that you've stored on disk. See Secure Scorecard and Resource Access for setting the property. |
| SEO checking / SEO server (no longer installed by default in 5.1) | 5.6 | Findability (Sidebar only) |
Annotated Report for inserting issue highlights in a custom editor integration | 5.5 | Sidebar SDK for custom integration |
Locally Stored Scorecards | 5.6 | If you previously used the locally stored Scorecards, as of Acrolinx 5.2 you should use anonymous checking. The feature "locally stored Scorecards" is no longer available in Acrolinx 5.6. |
| Classic Integration Web Checker | November 2017 | Sidebar SDK (see GitHub project) |
| Aggregated Report | 5.3 | Content Analysis Dashboard* The Content Analyzer and Classic Integrations with batch checking will open the new Content Analysis Dashboard. *requires reporting database |
| Status score or Checking score | 5.3 | Checking score is no longer available in Scorecards, embedded checking results, or in analytics. Please use the Acrolinx Score (between 0 and 100). |
| Analytics Reports based on Jasper | 5.2 | Analytics Dashboards based on JReport |
| Locally Stored Scorecards | 5.2 | Locally stored Scorecards don’t protect all user data. Please use anonymous checking. |
| Self-signed SSL certificates | March 2017 | Update to a valid certificate issued by a trusted authority |
| Technology | Removed In or On | Update Path |
|---|---|---|
| Safari 12 | 2021.03 | We recommend Safari 14. |
| Internet Explorer 11.x | 2021.02 | We recommend Safari 14, Google Chrome 76 or later, Mozilla Firefox 68 or later, or Microsoft Edge (EdgeHTML 14). |
| Oracle Databases 11.2 and 12.2 | 1 December 2020 | We'll support Oracle Database 19c as of 2020.09. |
| Windows Support for Core Platform | 30 September 2020 | |
| Microsoft SQL Server Database | 30 September 2020 | PostgreSQL recommended |
| MySQL Database | 30 September 2020 | PostgreSQL recommended |
| Oracle Java Development Kit 8 | 30 September 2020 | We recommend OpenJDK 8 64-bit. |
| Red Hat Enterprise Linux 6 | 2020.06 | Red Hat Enterprise Linux 7 |
Oracle Enterprise Linux 6 (x64) | March 2019 | We recommend Red Hat Enterprise Linux. |
AIX on 64-bit PowerPCs | March 2019 | We recommend Red Hat Enterprise Linux. |
| DB2 Database | 2018.11 | PostgreSQL recommended, or any other supported database. |
Solaris 8 | 5.0 | We used to support Solaris 8. Solaris 8 is end of life. We won’t support newer Solaris versions. We recommend migrating to Red Hat Enterprise Linux. |