Acrolinx sunsets development and technical support on older products so we can focus our resources and ensure our current products and services are optimal.
Acrolinx provides technical support for the latest versions and the versions immediately preceding them. Learn more about our support policy in the Knowledge Base.
One exception to the sunset policy is when customers with a discontinued version upgrade to a current version. To assist these customers, support for the older version is available.
When a version is sunsetted or retired, Acrolinx will inform you via the customer newsletter.
Since we regularly update this sunset policy page, come back to visit it often to note any new information.
Core Platform updates are distributed as Acrolinx Private Cloud, Standard Stack, or On-Premise. Here's a full list of Acrolinx Core Platform Releases.
Standard Stack and On-Premise updates are supported for 18 months after release date, excluding maintenance releases.
Currently, we support the following versions:
|Version||Release Date||Support Ends|
|2019.12||6 December 2019||6 June 2021|
|2019.11||25 October 2019||25 April 2021|
|2019.10||27 September 2019||27 March 2021|
|2019.08||16 August 2019||16 February 2021|
|2019.05||9 May 2019||9 November 2020|
21 December 2018
|21 June 2020|
19 July 2018
|19 January 2020|
Here are the Core Platform versions that we no longer support:
|Version||Release Date||Support Ended|
20 April 2018
|20 October 2019|
30 November 2017
|31 May 2019|
If you're using an older version of the Core Platform, please contact our support team to upgrade.
Support for integrations isn’t an exact science. If we offer an update path to a newer Acrolinx Integration for your editor, we require you to update to that version. Check the Compatibility Guide to see if we support your editor version. Since we've introduced the Sidebar Integrations, we've stopped adding new features to the Classic Integrations.
Sunset Products, Features, and Technologies
|Product||Removed In or On||Update Path|
|Classic API (checking service v5 and v6)|
June 30, 2020
Acrolinx API v1 (Acrolinx 2018.12)
Sidebar SDK or Command Line Interface (CLI)
|Classic Integrations (Classic API)|
June 30, 2020
Acrolinx Documentation (docs.acrolinx.com)
|Command Line Checker (Classic API)||March 2019|
Command Line Interface (Acrolinx APIv1)
SonarQube Plug-in (Classic API)
Command Line Interface (Acrolinx APIv1) + Sample Code for SonarQube
|Content Analyzer version 1.x||January 31, 2019||Content Analyzer 2019 (Acrolinx 2018.12)|
|Desktop Checker bundled with Mac integration|
1.7 (February 2018)
Cross-platform Sidebar Desktop Checker.
|Word Sidebar Integration versions 1.0-1.5|
Now bundled as Office for Windows. Update to version 1.2 (Word and PowerPoint) or later
|Classic Integration SDKs - Windows, Java, and Web||November 2017||Sidebar SDK (see GitHub project)|
|Version 13.x Sidebar||5.2||Version 14.x Sidebar|
|Cloud Sidebar (last release version 14.3.x)||March 2017||Sidebar start page|
|SOAP API (checking service)||5.1||Sidebar SDK or Command Line Checker |
|Batch Checker||November 2016||Content Analyzer|
|2.x Classic Integrations (SOAP-based)||November 2016||Newer versions of Classic Integrations or Sidebar Integrations|
|Command Line Client (SOAP)||November 2016||Command Line Checker (Classic API)|
|Feature||Removed In or On||Update Path|
|Term Harvesting report|
We've replaced Term Harvesting with Term Discovery.
|Change the location where Scorecards are saved||2019.09|
As part of increased security we don't store Scorecards to disk at all anymore.
This means you won't need to change the directory that your Scorecards are saved to.
|SEO checking / SEO server (no longer installed by default in 5.1)||5.6||Findability (Sidebar only)|
Annotated Report for inserting issue flags in a custom editor integration
Sidebar SDK for custom integration
Locally Stored Scorecards
If you previously used the locally stored Scorecards, as of Acrolinx 5.2 you should use anonymous checking.
The feature "locally stored Scorecards" is no longer available in Acrolinx 5.6.
|Classic Integration Web Checker|
Sidebar SDK (see GitHub project)
Content Analysis Dashboard*
The Content Analyzer and Classic Integrations with batch checking will open the new Content Analysis Dashboard.
*requires reporting database
|Status score or Checking score||5.3|
Checking score is no longer available in Scorecards, embedded checking results, or in analytics.
Please use the Acrolinx Score (between 0 and 100).
|Analytics Reports based on Jasper||5.2||Analytics Dashboards based on JReport|
|Locally Stored Scorecards||5.2||Locally stored Scorecards don’t protect all user data. Please use anonymous checking.|
|Self-signed SSL certificates||March 2017||Update to a valid certificate issued by a trusted authority|
|Technology||Removed In or On||Update Path|
|Windows Support for Core Platform||September 30, 2020|
|Microsoft SQL Server Database||September 30, 2020||PostgreSQL recommended|
|MySQL Database||September 30, 2020||PostgreSQL recommended|
|Oracle Java Development Kit 8||September 30, 2020||We recommend OpenJDK 8 64-bit.|
Oracle Enterprise Linux 6 (x64)
We recommend Red Hat Enterprise Linux.
AIX on 64-bit PowerPCs
We recommend Red Hat Enterprise Linux.
|DB2 Database||2018.11||PostgreSQL recommended, or any other supported database.|
We used to support Solaris 8. Solaris 8 is end of life. We won’t support newer Solaris versions.
We recommend migrating to Red Hat Enterprise Linux.