Product Sunset Policy


Acrolinx sunsets development and technical support on older products so we can focus our resources and ensure our current products and services are optimal.

Technical Support

Acrolinx provides technical support for the latest versions and the versions immediately preceding them. Learn more about our support policy in the help center.

Exception

One exception to the sunset policy is when customers with a discontinued version upgrade to a current version. To assist these customers, support for the older version is available.

When a version is sunsetted or retired, Acrolinx will inform you via the customer newsletter. As we regularly update this sunset policy page, it’s important to visit it periodically to note any new information.

Core Platform

Core Platform updates are supported for 18 months after release date, excluding maintenance releases. Currently, we support the following versions:

VersionRelease DateSupport Ends
2019.059 May 20199 October 2020

2018.12

21 December 2018

21 June 2020

5.5.x

19 July 2018

19 January 2020

5.4.x

20 April 2018

20 October 2019

5.3.x

30 November 2017

31 May 2019


If you're using an older version of the Core Platform, please contact our support team to upgrade. We only support versions of the Core Platform on this list.

Integrations

Support for integrations isn’t an exact science. If we offer an update path to a newer Acrolinx Integration for your editor, we require you to update to that version. Check the Compatibility Guide to see if we support your editor version. Since we've introduced the Sidebar Integrations, we've stopped adding new features to the Classic Integrations.

Sunset Products and Features

Product or FeatureRemoved In or OnUpdate Path
Classic API (checking service v5 and v6)

June 30, 2020

Acrolinx API v1 (Acrolinx 2018.12)

Sidebar SDK or Command Line Interface (CLI)

Classic Integrations (Classic API)

June 30, 2020

Sidebar Integrations

Windows Support for Core Platform (Acrolinx Server)June 30, 2020
  • Migrate to Acrolinx Private Cloud

Help Center

  • Classic Integrations and Classic API
  • Acrolinx Core Platform 5.3 and older

Acrolinx Documentation (docs.acrolinx.com)

  • Sidebar and Platform API Integrations
  • Acrolinx Core Platform 5.3 and later
Command Line Checker (Classic API)March 2019

Command Line Interface (Acrolinx APIv1)

SonarQube Plug-in (Classic API)

March 2019

Command Line Interface (Acrolinx APIv1) + Sample Code for SonarQube

Oracle Enterprise Linux 6 (x64)

March 2019

We recommend Red Hat Enterprise Linux.

AIX on 64-bit PowerPCs

March 2019 

We recommend Red Hat Enterprise Linux. 

Content Analyzer version 1.xJanuary 31, 2019Content Analyzer 2019 (Acrolinx 2018.12)
DB2 Database2018.11PostgreSQL recommended, or any other supported database
SEO checking / SEO server (no longer installed by default in 5.1)5.6Findability (Sidebar only)

Annotated Report for inserting issue flags in a custom editor integration

5.5

Sidebar SDK for custom integration

Locally Stored Scorecards

5.6

If you previously used the locally stored Scorecards, as of Acrolinx 5.2 you should use anonymous checking. The feature "locally stored Scorecards" is no longer available in Acrolinx 5.6.

Desktop Checker bundled with Mac integration

1.7 (February 2018)

Cross-platform Sidebar Desktop Checker.

Word Sidebar Integration versions 1.0-1.5

November 2017

Office for Windows version 1.2 (Word and PowerPoint) or later

Classic Integration CKEditor and TinyMCENovember 2017JavaScript Sidebar SDK (see GitHub project)
Classic Integration SDKs - Windows, Java, and WebNovember 2017Sidebar SDK (see GitHub project)
Classic Integration Web Checker

November 2017

Sidebar SDK (see GitHub project)

Aggregated Report

5.3

Content Analysis Dashboard*

The Content Analyzer and Classic Integrations with batch checking will open the new Content Analysis Dashboard.

*requires reporting database

Status score or Checking score5.3Checking score is no longer available in Scorecards, embedded checking results, or in analytics. Please use the Acrolinx Score (between 0 and 100).
Analytics Reports based on Jasper5.2Analytics Dashboards based on JReport
Locally Stored Scorecards5.2Locally stored Scorecards don’t protect all user data. Please use anonymous checking.
Version 13.x Sidebar5.2Version 14.x Sidebar
Cloud Sidebar (last release version 14.3.x)March 2017Sidebar start page
Self-signed SSL certificatesMarch 2017Update to a valid certificate issued by a trusted authority
SOAP API (checking service)5.1Sidebar SDK or Command Line Checker (Classic API)
Batch CheckerNovember 2016Content Analyzer
2.x Classic Integrations (SOAP-based)November 2016Newer versions of Classic Integrations or Sidebar Integrations
Command Line Client (SOAP)November 2016Command Line Checker (Classic API)

Solaris 8

5.0

We used to support Solaris 8. Solaris 8 is end of life. We won’t support newer Solaris versions. We recommend migrating to RedHat Enterprise Linux.