Product Sunset Policy
Acrolinx sunsets development and technical support on older products so we can focus our resources and ensure our current products and services are optimal.
Technical Support
Acrolinx provides technical support for the latest versions and the versions immediately preceding them. Learn more about our support policy in the help center.
Exception
One exception to the sunset policy is when customers with a discontinued version upgrade to a current version. To assist these customers, support for the older version is available.
When a version is sunsetted or retired, Acrolinx will inform you via the customer newsletter. As we regularly update this sunset policy page, it’s important to visit it periodically to note any new information.
Core Platform
Core Platform updates are supported for 18 months after release date, excluding maintenance releases. Currently, we support the following versions:
| Version | Release Date | Support Ends |
|---|---|---|
| 2019.05 | 9 May 2019 | 9 October 2020 |
2018.12 | 21 December 2018 | 21 June 2020 |
5.5.x | 19 July 2018 | 19 January 2020 |
5.4.x | 20 April 2018 | 20 October 2019 |
5.3.x | 30 November 2017 | 31 May 2019 |
If you're using an older version of the Core Platform, please contact our support team to upgrade. We only support versions of the Core Platform on this list.
Integrations
Support for integrations isn’t an exact science. If we offer an update path to a newer Acrolinx Integration for your editor, we require you to update to that version. Check the Compatibility Guide to see if we support your editor version. Since we've introduced the Sidebar Integrations, we've stopped adding new features to the Classic Integrations.
Sunset Products and Features
| Product or Feature | Removed In or On | Update Path |
|---|---|---|
| Classic API (checking service v5 and v6) | June 30, 2020 | Acrolinx API v1 (Acrolinx 2018.12) Sidebar SDK or Command Line Interface (CLI) |
| Classic Integrations (Classic API) | June 30, 2020 | Sidebar Integrations |
| Windows Support for Core Platform (Acrolinx Server) | June 30, 2020 |
|
Help Center
| Acrolinx Documentation (docs.acrolinx.com)
| |
| Command Line Checker (Classic API) | March 2019 | Command Line Interface (Acrolinx APIv1) |
SonarQube Plug-in (Classic API) | March 2019 | Command Line Interface (Acrolinx APIv1) + Sample Code for SonarQube |
Oracle Enterprise Linux 6 (x64) | March 2019 | We recommend Red Hat Enterprise Linux. |
AIX on 64-bit PowerPCs | March 2019 | We recommend Red Hat Enterprise Linux. |
| Content Analyzer version 1.x | January 31, 2019 | Content Analyzer 2019 (Acrolinx 2018.12) |
| DB2 Database | 2018.11 | PostgreSQL recommended, or any other supported database |
| SEO checking / SEO server (no longer installed by default in 5.1) | 5.6 | Findability (Sidebar only) |
Annotated Report for inserting issue flags in a custom editor integration | 5.5 | Sidebar SDK for custom integration |
Locally Stored Scorecards | 5.6 | If you previously used the locally stored Scorecards, as of Acrolinx 5.2 you should use anonymous checking. The feature "locally stored Scorecards" is no longer available in Acrolinx 5.6. |
| Desktop Checker bundled with Mac integration | 1.7 (February 2018) | Cross-platform Sidebar Desktop Checker. |
| Word Sidebar Integration versions 1.0-1.5 | November 2017 | Office for Windows version 1.2 (Word and PowerPoint) or later |
| Classic Integration CKEditor and TinyMCE | November 2017 | JavaScript Sidebar SDK (see GitHub project) |
| Classic Integration SDKs - Windows, Java, and Web | November 2017 | Sidebar SDK (see GitHub project) |
| Classic Integration Web Checker | November 2017 | Sidebar SDK (see GitHub project) |
| Aggregated Report | 5.3 | Content Analysis Dashboard* The Content Analyzer and Classic Integrations with batch checking will open the new Content Analysis Dashboard. *requires reporting database |
| Status score or Checking score | 5.3 | Checking score is no longer available in Scorecards, embedded checking results, or in analytics. Please use the Acrolinx Score (between 0 and 100). |
| Analytics Reports based on Jasper | 5.2 | Analytics Dashboards based on JReport |
| Locally Stored Scorecards | 5.2 | Locally stored Scorecards don’t protect all user data. Please use anonymous checking. |
| Version 13.x Sidebar | 5.2 | Version 14.x Sidebar |
| Cloud Sidebar (last release version 14.3.x) | March 2017 | Sidebar start page |
| Self-signed SSL certificates | March 2017 | Update to a valid certificate issued by a trusted authority |
| SOAP API (checking service) | 5.1 | Sidebar SDK or Command Line Checker (Classic API) |
| Batch Checker | November 2016 | Content Analyzer |
| 2.x Classic Integrations (SOAP-based) | November 2016 | Newer versions of Classic Integrations or Sidebar Integrations |
| Command Line Client (SOAP) | November 2016 | Command Line Checker (Classic API) |
Solaris 8 | 5.0 | We used to support Solaris 8. Solaris 8 is end of life. We won’t support newer Solaris versions. We recommend migrating to RedHat Enterprise Linux. |